{"id":3992,"date":"2020-02-29T17:29:51","date_gmt":"2020-02-29T17:29:51","guid":{"rendered":"http:\/\/lcbgroup.nl\/?page_id=3992"},"modified":"2025-07-14T15:42:03","modified_gmt":"2025-07-14T15:42:03","slug":"de-toolbox-voor-dienstverlening","status":"publish","type":"page","link":"https:\/\/lcbgroup.nl\/en\/de-toolbox-voor-dienstverlening\/","title":{"rendered":"De toolbox voor dienstverlening"},"content":{"rendered":"

[vc_row css=”.vc_custom_1599652598381{background-color: #ffffff !important;}”][vc_column][vc_column_text]<\/p>\n

A complete Dutch translation of ‘The Service Systems Toolbox’ from John Bicheno<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1599652598381{background-color: #ffffff !important;}”][vc_column width=”1\/3″][vc_single_image image=”7994″ img_size=”large” alignment=”center” onclick=”link_image”][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”4453″ img_size=”large” alignment=”center” onclick=”link_image”][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”7997″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/lcbgroup.nl\/wp-content\/uploads\/2022\/09\/Inkijktekst.pdf”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1599652598381{background-color: #ffffff !important;}”][vc_column][vc_column_text]<\/p>\n

order<\/a><\/strong><\/h4>\n

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Summary<\/h2>\n

[\/vc_column_text][vc_column_text]’De toolbox voor dienstverlening’ describes in detail the three most powerful concepts for service delivery in the 21st century: Lean thinking, design thinking and systems thinking, and explains exactly how they can be applied. Lean is internationally recognised as the most professional and effective method for continuous improvement of internal business processes.<\/p>\n

The concepts and associated tools have been elaborated from case studies, research and consulting practice, carried out by the authors themselves and by students from the Lean Enterprise Research Centre (LERC), Cardiff Business School and The University of Buckingham.<\/p>\n

This complete translation of ‘The Service Systems Toolbox’ by John Bicheno is based on the latest edition and includes a previously unpublished deepening of ‘Kingman’s equation’. With the added Dutch cases from Lean practice and recommendations from involved managers, this is the most complete and user-friendly edition of John Bicheno’s standard work.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row”][vc_column][vc_column_text]<\/p>\n

Edition 2022<\/h2>\n

[\/vc_column_text][vc_column_text]In this 2nd edition, the number of cases has been expanded to give more examples of ways in which ‘De toolbox voor dienstverlening’ is applied in practice. A paragraph on the LEANmeter<\/a> has also been added to extend the toolbox. This tool serves to quickly understand the extent to which Lean principles are applied on the shop floor. This gives you a starting point to improve the system. And that, of course, is what you are going for!<\/p>\n

On 7 December 2022, Gijs Wijers and Marjolijn Feringa handed the first copy of edition 2022 to John Bicheno – Live from Buckingham. Watch and listen to inspiring case presentations from Flora Holland and Heineken.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1603986100123{background-color: #f1f1f1 !important;}”][vc_column][vc_video link=”https:\/\/vimeo.com\/790071447″ align=”center”][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n

Meet the authors<\/h2>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″][vc_single_image image=”8269″ img_size=”200×200″ alignment=”center” onclick=”custom_link” css=”” link=”https:\/\/www.linkedin.com\/in\/johnbicheno\/”][vc_column_text css=””]<\/p>\n

John Bicheno<\/strong><\/a><\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”8267″ img_size=”200×200″ alignment=”center” onclick=”custom_link” css=”” link=”https:\/\/www.linkedin.com\/in\/gijswijers\/”][vc_column_text css=””]<\/p>\n

Gijs Wijers<\/strong><\/a><\/h4>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_single_image image=”8268″ img_size=”200×200″ alignment=”center” onclick=”custom_link” css=”” link=”https:\/\/www.linkedin.com\/in\/feringamarjolijn\/”][vc_column_text css=””]<\/p>\n

Marjolijn Feringa<\/strong><\/a><\/h4>\n

[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1603986111752{background-color: #f1f1f1 !important;}”][vc_column][vc_column_text]<\/p>\n

Sales via LCB and online bookstores<\/h2>\n

[\/vc_column_text][vc_column_text]The book is available at all online bookstores affiliated with Centraal Boekhuis. If you buy the book online from one of the below listed bookstores before 23:00 in the evening, it will be delivered the next day.[\/vc_column_text][vc_row_inner content_placement=”middle”][vc_column_inner width=”1\/4″][vc_single_image image=”5400″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/www.ako.nl\/de-toolbox-voor-dienstverlening-9789082900804.html”][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_single_image image=”5403″ img_size=”full” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/www.bol.com\/nl\/p\/de-toolbox-voor-dienstverlening\/9200000098338078\/?suggestionType=searchhistory&bltgh=nMdkyX-ivibyJm5IZuRHZg.1.2.ProductImage”][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_single_image image=”5401″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/www.bruna.nl\/boeken\/de-toolbox-voor-dienstverlening-9789082900804″][\/vc_column_inner][vc_column_inner width=”1\/4″][vc_single_image image=”5402″ img_size=”medium” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/www.managementboek.nl\/boek\/9789082900804\/de-toolbox-voor-dienstverlening-john-bicheno”][\/vc_column_inner][\/vc_row_inner][vc_column_text]If you want to order more copies (for business purposes), you can do so directly at LCB. Delivery is from our own stock, so can be done quickly. Please contact<\/a> us by telephone in case of special wishes or urgency.[\/vc_column_text][vc_column_text]<\/p>\n

order<\/a><\/strong><\/h4>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1599652598381{background-color: #ffffff !important;}”][vc_column][vc_column_text] A complete Dutch translation of ‘The Service Systems Toolbox’ from John Bicheno [\/vc_column_text][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1599652598381{background-color: #ffffff !important;}”][vc_column width=”1\/3″][vc_single_image image=”7994″ img_size=”large” alignment=”center” onclick=”link_image”][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”4453″ img_size=”large” alignment=”center” onclick=”link_image”][\/vc_column][vc_column width=”1\/3″][vc_single_image image=”7997″ img_size=”large” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/lcbgroup.nl\/wp-content\/uploads\/2022\/09\/Inkijktekst.pdf”][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1599652598381{background-color: #ffffff !important;}”][vc_column][vc_column_text] order [\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1700834940013{background-color: #f1f1f1 !important;}”][vc_column][vc_column_text] Summary [\/vc_column_text][vc_column_text]’De toolbox voor dienstverlening’ describes in detail the…<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fullcontent.php","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-3992","page","type-page","status-publish","hentry"],"yoast_head":"\nDe toolbox voor dienstverlening | LCB toolbox<\/title>\n<meta name=\"description\" content=\"Dit praktische boek beschrijft in detail alles wat je wilt weten over Lean-denken, systeemdenken en ontwerpdenken.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lcbgroup.nl\/de-toolbox-voor-dienstverlening\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta 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