De toolbox voor dienstverlening
‘De toolbox voor dienstverlening’ describes in detail the three most powerful concepts for service delivery in the 21st century: Lean thinking, design thinking and systems thinking, and explains exactly how they can be applied. Lean is internationally recognised as the most professional and effective method for continuous improvement of internal business processes.
The concepts and associated tools have been elaborated from case studies, research and consulting practice, carried out by the authors themselves and by students from the Lean Enterprise Research Centre (LERC), Cardiff Business School and The University of Buckingham.
This complete translation of ‘The Service Systems Toolbox’ by John Bicheno is based on the latest edition and includes a previously unpublished deepening of ‘Kingman’s equation’. With the added Dutch cases from Lean practice and recommendations from involved managers, this is the most complete and user-friendly edition of John Bicheno’s standard work.
Freshers Lean
Lean is everywhere. It’s in how you plan your day, solve problems at work, or even cook dinner faster without sacrifi cing quality. Chances are, you’ve been using Lean thinking already-without realising it. This book is here to help you connect the dots, sharpen your skills, and start seeing improvement opportunities all around you.
Freshers Lean is your friendly, no-nonsense guide to understanding Lean in a way that’s practical, relatable, and yes-surprisingly simple. Whether you are a curious newcomer, a career changer, an everyday thinker, a lifelong learner or simply someone curious about bett er ways of working and thinking, this book was written with you in mind.
Rooted in real-life stories, everyday examples, and a fresh perspective, this book avoids the usual complexity and instead focuses on the essence of Lean and Agile: working smarter, staying flexible, and continuously growing.
Welcome to your Lean journey.You’re more ready than you think.
