The secret of good craftsmanship
In addition to excellent products and services, the quality of an organisation is determined by the people who work there. The right mix of knowledge and experience is the basis for success. Often the priority is to develop and sell (new) products and services. The difference can then be made by ensuring that employees’ knowledge…
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5 reasons for having a good dialogue
It has its advantages when you can always decide for yourself in your work what you do and how you do it. But if you: want to improve yourself want to stay sharp want to keep your knowledge up to date want to help colleagues with your knowledge and experience want to deliver unambiguous quality…
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Why a good customer view is so essential
If you know who your customers are, you can develop your services and products in a focused way and set priorities more easily. That way, you get satisfied customers and better results. With a good customer picture, I mean that you know who you are working for, who ultimately pays for your work and who…
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Steering well takes you further
Because … the better you anticipate what’s coming at you, the better you realise your goals. By steering, I mean that you know what you want to achieve and that you know whether you will succeed. If necessary, you adjust your priorities and adjust your ambitions. You are also aware of your role and the value…
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With standards you can truly improve
A good standard comes from a culture of questioning, always looking for better, simpler, safer ways to do a task – as opposed to top-down ways of working. What standards are you using? Standards should be about developing the best and safest way together, doing the job perfectly and being able to handle change at…
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Your customer value is the key to success
Because … the higher the customer value, the more satisfied and loyal customers. By customer value, we mean the value that your customers experience with your product or service. When your customers receive more than what it costs them, they experience a higher value. This creates added value. And the more added value, the more…
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